Welcome to Extension Support
Having support for your purchased item means that the author will be available to you, the buyer, to iron-out any potential issues you have in using the item.
- Updates to ensure the item works as described and is protected against major security concerns
- Discretionary version updates
- Technical questions about the item’s built-in features and functionality
- Assistance with reported bugs and issues
Read the extension documentation first
Many support queries and technical questions will already be answered in supporting documentation such as FAQ’s and comments from previous buyers. We also make sure that all of the items sold have documentation included so always check the included information and if you can’t find the answer you’re looking for then please contact us for help.
What’s included in extension support
The extension support period
A supported extension includes extension support for 12 months from the purchase date. Response times can vary depending on the volume of inquiries, the nature of the request, and whether questions have already been answered or support has already been provided.
Answering questions about how to use the extension
During the extension support period, we will answer your general questions about the extension and how to use it. For example, how do I configure the extension to achieve a particular requirement? The response to this type of question can come in various formats including directing you to an already documented response (e.g. in the comments or FAQs).
Answering technical questions about the extension
During the extension support period you will receive:
- Answer to your specific questions about the features and functionality of the extension
- Provide some guidance on the way the extension is designed
- Help you with issues related to using the extension and getting the most value out of its functionality.
Help with defects in the extension
During the extension support period, you can report and discuss bugs and minor item defects with the support team, and we will support you with the providing you the correction. If appropriate, we may issue bug fixes directly to you as part of extension support. (If we decide to address a bug fix through a general version update, that update will be available to all buyers.)
Extension updates to ensure ongoing compatibility and to resolve security vulnerabilities
The extension will be compatible with the latest version of Chikitsa and to all other extensions latest version. Extension updates of this type will generally be delivered as version updates available to all buyers.
What’s not included in extension support
Extension support does not include services to modify or extend the item beyond the original features, style, and functionality described on the extension page. For customization services that will help you tailor the extension to your specific requirements, kindly contact us.
Installation of the extension
To install and configure an extension is not included in support. Although, the documentation will be provided, we do not provide the support to install the extension at your server.
Hosting, server environment, or software
We are not required to support issues about your web hosting or server environment. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.
What’s included in all extension purchases
Updates to ensure the extension works as described and is protected against major security concerns
All extension should work as described (in the preview, screenshots, item description, etc) and be protected from major security issues. Security issues are assessed by the impact they have on the buyer and their users. Examples of major security issues are site administration takeover, the ability to use the site against other sites, and breaches of private data.
In the instance that there is something wrong with the item and you are expecting an update; depending on the type of update, it can take several days/weeks to properly fix, test, review and release.
Included version updates for all extensions
In addition to updating an extension to keep it working as described or to fix major security issues, we will from time to time provide other updates to improve or modify the functionality of an item or fix other minor issues. The new version of the extension will automatically be made available to previous buyers through the Downloads page.